Privacy Policy

Terms & Conditions – Hellboy

1. General

This website is operated by Hellboy. Throughout the site, the terms "we", "us", and "our" refer to Hellboy. By visiting our website and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms & Conditions.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • You are legally capable of entering into binding contracts.
  • The information provided by you is accurate and complete.

3. Products & Services

We strive to display accurate product descriptions, images, pricing, and availability. However:

  • Product colors may vary depending on screen settings.
  • We reserve the right to discontinue or modify products without notice.
  • We may limit quantities purchased per order or customer.
  • Prices are subject to change without prior notice.

We reserve the right to refuse or cancel any order at our sole discretion.

4. Orders & Payments

When placing an order:

  • You agree that all details provided are accurate.
  • Orders are confirmed only after successful payment verification.
  • Cash on Delivery (COD) orders may require confirmation before dispatch.
  • We reserve the right to cancel suspicious or fraudulent orders.

Accepted payment methods may include:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if applicable)

5. Shipping & Delivery

  • Delivery timelines are estimated and may vary depending on location and courier service.
  • Delays caused by logistics partners, weather, strikes, or unforeseen circumstances are not our responsibility.
  • Customers must provide accurate shipping details.
  • If an order is returned due to incorrect address or non-availability, additional shipping charges may apply.

6. Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, cancellation requests may not be accepted.

To request cancellation, customers can contact our support team through the Contact Us page.

7. Return & Refund Policy

Customers may request returns or replacements only for:

  • Damaged products
  • Defective items
  • Wrong products received

Conditions:

  • Requests must be raised within 7 days of delivery.
  • Product must be unused and in original packaging.
  • Unboxing video/photos may be required for verification.

Refunds:

  • Approved refunds are processed to the original payment method.
  • Refund timelines may vary depending on banks/payment providers.

Certain products may not be eligible for return due to hygiene or usage reasons.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Upload harmful or malicious content
  • Attempt unauthorized access to the website
  • Interfere with website security or operations
  • Misuse promotional offers or discount codes

Violation may result in suspension or permanent restriction from using our services.

9. Intellectual Property

All content on this website including logos, images, product content, graphics, text, and designs is the property of Hellboy and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is prohibited.

10. Limitation of Liability

Hellboy shall not be liable for:

  • Indirect or incidental damages
  • Delayed deliveries
  • Technical issues or website downtime
  • Loss arising from misuse of products
  • Errors caused by third-party service providers

Our maximum liability shall not exceed the amount paid for the product purchased.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such external websites.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Gujarat, India.

14. Contact Information

For any questions regarding these Terms & Conditions, customers may contact us through the Contact Us page available on the website.

  • 📧 Email: care.hellboy@gmail.com
  • 💬 WhatsApp Support: Available
  • ⏰ Business Hours: 10:00 AM – 7:00 PM (Mon–Sat)

Privacy Policy – Hellboy

Effective Date: 21 May 2026

Website: https://hellboy.in/

Hellboy values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment details (processed securely via payment gateways)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking information

2. How We Use Your Information

We use collected information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website performance and user experience
  • Send order updates and notifications
  • Prevent fraudulent transactions
  • Conduct marketing and promotional activities

We may contact users via SMS, WhatsApp, Email, and Phone calls for order updates, offers, and customer support purposes.

3. Payment Security

We do not store complete payment or card information on our servers. Payments are securely processed through trusted third-party payment gateways compliant with industry security standards.

4. Cookies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze traffic and performance
  • Provide personalized advertising

Users may disable cookies through browser settings, though some features may not function properly.

5. Sharing of Information

We may share customer information with:

  • Logistics and courier partners
  • Payment gateway providers
  • Marketing and analytics service providers
  • Legal authorities if required by law

We do not sell customer personal information to third parties.

6. Data Protection

We implement reasonable technical and security measures to protect customer data from:

  • Unauthorized access
  • Data misuse
  • Loss or disclosure

However, no online platform can guarantee complete security.

7. User Rights

Customers may request to:

  • Access their personal data
  • Correct inaccurate information
  • Request deletion of data
  • Opt out of promotional communication

Requests can be submitted through the Contact Us page.

8. Third-Party Services

Our website may use third-party tools and services including:

  • Payment gateways
  • Analytics tools
  • Advertising platforms
  • Social media integrations

These third parties may collect information according to their own privacy policies.

9. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Updated versions will be posted on this page with the revised effective date.

11. Consent

By using our website, you consent to the collection and use of information as described in this Privacy Policy.

12. Contact Information

For any privacy-related concerns or requests, customers may contact us through the official Contact Us page on the website.

  • 📧 Email: care.hellboy@gmail.com
  • 💬 WhatsApp Support: Available
  • ⏰ Business Hours: 10:00 AM – 7:00 PM (Mon–Sat)